Important Docs & FAQs

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Existing Customer FAQs

Please refer to your drivers guide which will have been provided when you took delivery of the vehicle. For further information please read below.

What do I do if I have broken down?

Exit your vehicle if safe to do so. Contact our Partners at the AA on 0800 912 1421. This is a 24hr service and covers all customers and a variety of scenarios including engine malfunction and punctured tyres. Contract conditions apply.

Am I entitled to a replacement vehicle?

Yes, subject to your agreement with ICR and your vehicle make. Contact our team to find out if this includes you.

My Car needs a service, what should I do?

There is no need to worry, simply book your vehicle into a main dealerís garage at a time and a place that is convenient to you. If your contract includes maintenance just let the garage know that your car is leased and they will contact ICR direct.

I need knew tyres, who should I call?

We are partnered with the below major providers, as with a service please let them know you have a lease vehicle.
Kwik Fit: 0800 222 111
National Tyres: 0800 708 070
ATS Euromaster: 0800 505 505

What do I do if the glass on my vehicle is damaged?

This is not covered under your contract and therefore you must refer to your insurance and or fleet policy. Alternatively, we are partnered with Nation Windscreens on will repair the damage we will arrange for your company to be recharged for the required work.
National Windscreens: 0800 616 122

What happens if I want to change my contract?

We offer free of charge contract re-writes, whether its and extension or revision. To find out how contact our team on

What do I do if I have been involved in an accident?

At your earliest convenience please call our team on 01908 467467.

What do I do if I want to take the car abroad?

We are happy for you to take the car abroad but in order to do so you must contact the team on and let us know which vehicle you are taking, who will be driving and for what dates.

I am having a problem with my rental vehicle.

Please call our rental team on 01908 467467 and they will endeavour to resolve the issue as quickly as possible.

What do I do at the end of contract?

Make sure everything that came with your vehicle, including the handbook, service book, spare key, all tools and the lock and wheel nut is inside the vehicle. Please also ensure that the vehicle you are returning is a clean state ready for inspection to avoid any surprise charges.